🇪🇸
Technical
Laura Sánchez de la Vega
Directora de IA
Telefónica · España
"LLM Architectures in Production for 350M Customers: Real Lessons and Real Costs"
Laura Sánchez leads Telefónica's AI strategy for 350 million customers across 12 countries. Key projects include LLM-based customer service (40% reduction in resolution time) and a churn prediction model (+18% retention). She holds a PhD in CS from UPM and previously researched at Bell Labs.
This session explores Telco AI, Customer Experience, LLMOps, AI at Scale through the unique perspective of Laura Sánchez de la Vega, drawing on hands-on experience leading AI transformation at Telefónica. An exceptional opportunity to learn directly from one of the world's leading experts in this field.
To attend Laura Sánchez de la Vega's session at FoundAItion 2027 you need a valid registration. VIP sessions require special accreditation — check the Hosted Buyer programme.